Frequently Asked Questions
Everything you need to know about your MAKSU shopping experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days for domestic orders and 7-10 business days for international destinations.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a return shipping label.
What payment methods do you accept?
MAKSU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
Are your garments sustainably produced?
Sustainability is core to MAKSU. We prioritize natural fibers, work with certified ethical factories, and produce in limited quantities to reduce waste and ensure the highest quality craftsmanship.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.